Return and Refund

RETURN AND REFUND

All sales and discounted items are final sales. No exceptions.

All regular-priced merchandise has a 14 day FREE RETURN POLICY (Canada Only) from the day you receive the item. This date will be based on the tracking number that has arrived at your destination or post office. 

International orders also have 14 day return policy but shipping fees are at the customer's expense. 

The Customer may email info@majorinteriors.ca for further return instructions and obtain a return code. Once the Customer has obtained a return code, he/she must contact the Courier for pick-up and attach the printed return label to the package.

For the return to be accepted by Major Interiors Inc., the products must be returned within 14 days of the date on which the Customer informed Major Interiors Inc. of his/her wish to return the purchase with the return form via the online procedure or by telephone to Customer Service, in order to obtain a return code, and respecting the following conditions:

• The item(s) must not be in perfect condition with original condition with its original tags or labels.
• Damaged goods being returned must be in the condition in which they were received by the Customer; the Customer must not attempt to modify, handle or repair them.

Major Interiors Inc. reserved the right to refuse returns of products that have been damaged, are incomplete, deteriorated and/or soiled or in any state clearly indicating that the products have been used, or products returned after the deadline indicated above, or lacking a return form.

The balance will be refunded to your credit card after the reception of the item at the Major Interiors Inc. warehouse. All returns must be authorized by us prior to the return. Please contact us by email through info@majorinteriors.ca The return authorization number must be clearly written on the outside of the package.

Any returns received without a Return Authorization number or that do not comply with the above may be denied at the discretion of Major interiors Inc..

 

Returns from U.S.A

Shipping charges for returned items are at the expense of the customer. We will only accept U.S. returns if they are shipped by US Postal Service (USPS). Returns that shipped by other services will incur brokerage fees and/or duties which will be deducted from the credit/refund you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return label. Returns that are not properly declared may incur additional fees. Please use a service that is trackable (we recommend Priority Mail International) as we are not responsible for damaged or lost returns. 

International Returns

Customers are responsible for shipping charges that are incurred on returning items outside of Canada. It may be in your best interest to use your local postal office for returns as using a courier service may incur brokerage fees. If any brokerage fees are incurred by Major Interiors Inc., it will be deducted from your refund/credit. Please ensure to declare the return items as "Return" for the type of export/declared value. As well, please use a service that is trackable as we are not responsible for lost or damaged goods.